Hawaii McDonald’s use remote ordering
by FrEiBeRgS2002 on Jul.06, 2008, under Weird News
HONOLULU (UPI) – McDonald’s Restaurants of Hawaii says more than half of the chain’s fast-food outlets in the state use a Texas call center to take drive-through orders.
Melanie Okazaki of McDonald’s in Hawaii said the remote ordering system was first tested in 2006 and began expanding in 2007, KITV in Honolulu reported Monday.
“We want to make sure that our customers get their orders right and they get them in the most convenient way possible,” Okazaki said.
She said employees at the call center in El Paso, Texas, require special training to comprehend local phrases and accents.
“It takes a little getting used to on the order-taker’s side, but I think with practice, they become more and more comfortable working with our local clientele,” Okazaki said.
Copyright 2008 by United Press International
